Terms of Use

UNLOCK is a mental and technical performance coaching program for athletes, delivered one to one over three months, or to squads across a season. It includes scheduled sessions, written work, footage review and access to a private online portal.

Submitting an application does not create a contract. Places are limited and every application is reviewed personally. A place is only confirmed once we have both agreed on the call and written confirmation has been issued.

Fees are quoted and agreed directly before any program begins and are payable monthly in advance unless agreed otherwise in writing. Nothing is charged through this website. All pricing, billing frequency and cancellation terms are confirmed in writing before you commit. There are no hidden fees.

• Attend scheduled sessions or give reasonable notice to reschedule.
• Provide honest, accurate information in your application and in sessions.
• Keep your portal login private and tell us at once if you think it has been compromised.
• Do not upload footage or material you do not have the right to share.

All program material, frameworks, documents and site content belong to UnlockByOliver. You get a personal, non transferable licence to use them for your own development. You may not copy, resell, publish or teach the material to others. Work you write yourself in the portal remains yours.

What is discussed in sessions stays between us. We will not name you publicly, quote you or use your material in marketing without your written permission. Where client work is ever shown publicly, pricing and identifying details are removed or obscured.

Coaching supports your development, it does not guarantee selection, contracts, statistics or any specific outcome. See the Disclaimer for detail.

Either side may end a program with 30 days written notice. We may suspend or close a portal account immediately for abusive behaviour, non payment or misuse of the platform. See the Refund and Cancellation Policy.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Otherwise our total liability is limited to the fees you paid in the three months before the claim, and we are not liable for indirect or consequential loss.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute. If you are a consumer, this does not remove protections you have under the law of your home country.

Questions about these terms: ohoskins3@gmail.com.